Refund policy

If it isn't right, send it back, free of charge. You have 30 days from delivery to request a return.

What qualifies
Shirts must be unworn, unwashed and unaltered, with tags attached and in the original packaging. Keep your order confirmation as proof of purchase.

How to start a return
Email contact@newenglandshirtco.com with "Return Request – Order #" and your order number in the subject line. Include the style, size and the reason for the return. We'll reply with a return label and instructions.

Please contact us before sending anything back. Packages that arrive without a return request can't be accepted.

Returns go to:
New England Shirt Co.
657 Quarry Street, Suite 33
Fall River, MA 02723

Exchanges
Need a different size or color? Start a return, then place a new order for the shirt you want. It's the fastest way to get the right one in your hands.

Damaged, defective or wrong item
Check your order when it arrives. If something slipped past us, email us right away with your order number and a photo, and we'll make it right.

Final sale
Sale items, gift cards, and custom or special-order shirts can't be returned.

Refunds
When your return arrives, we inspect it and email you to confirm whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a few extra days to post it. If 15 business days have passed since approval and you haven't seen it, email us.

Orders shipped to the European Union
You have the right to cancel or return your order within 14 days of delivery, for any reason and without justification. The condition requirements above still apply.

Questions? contact@newenglandshirtco.com